Refund policy

Sales Policy and Refunds

Damages and Issues

• If a product gets damaged during shipping, please contact us via email within 5 days of delivery so that we can evaluate the issue and make it right.

• Please include your order number and any photos or videos of the damaged item. 

Exchanges

• For incorrect items: please email us with photo proof of your order and we will send a return label for the incorrect item. Once the incorrect item is returned, we will ship the correct item to you. Please understand we are a small team and can sometimes make mistakes.

Refunds

• All sales are final. Refunds cannot be provided due to change of mind.

Missing and Returned Packages

• If your package does not arrive, please contact us via email and we will do our best to resolve your missing package. Once a package is dropped off, we have no control over the shipping process, but we will do our best to assist you in interacting with the carriers.
• If the tracking number says delivered but you did not receive your package, please contact your local post office as soon as possible.
  • Often times, couriers will scan packages as delivered and then drop them off at a later date.
  • Your post office may also be holding onto your package for an unknown reason.
  • Please also check with your housemates and neighbors in case they may have your package instead.
• If your package is returned due to providing an incorrect address, you must pay an additional shipping fee to resend your package.