FAQ

FREQUENTLY ASKED QUESTIONS

For any inquiries, please contact us via email: flowerpatch.contact@gmail.com

Order Placement

Use our online kit builder to design your own accessory! Or, browse our selection of original patches to decorate an item you already own.

Unfortunately we do not sell our blank item bases and mini add-on patches individually. These items are only part of our kit packages.

Shipping

Shipping destinations:

  • We ship to the USA via USPS and worldwide via Asendia.

Shipping times:

  • Every order has a handling time of 1-2 weeks.
  • Once dropped off, USA orders will take about 5-7 business days to deliver.
  • International orders will take about 7-21 business days to deliver. Please allow extra time as international delivery can be unpredictable.

Payments

You can select your preferred payment method at checkout.

We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.

Note that additional exchange fee may apply if your currency is other than US dollars.

Sales Policy and Refunds

Damages and Issues

  • If a product gets damaged during shipping, please contact us via email within 5 days of delivery so that we can evaluate the issue and make it right.
  • Please include your order number and any photos or videos of the damaged item. 

Exchanges

  • For incorrect items: please email us with photo proof of your order and we will send a return label for the incorrect item. Once the incorrect item is returned, we will ship the correct item to you. Please understand we are a small team and can sometimes make mistakes.

Refunds

  • All sales are final. Refunds cannot be provided due to change of mind.

Missing and Returned Packages

  • If your package does not arrive, please contact us via email and we will do our best to resolve your missing package. Once a package is dropped off, we have no control over the shipping process, but we will do our best to assist you in interacting with the carriers.
  • If the tracking number says delivered but you did not receive your package, please contact your local post office as soon as possible.
    • Often times, couriers will scan packages as delivered and then drop them off at a later date.
    • Your post office may also be holding onto your package for an unknown reason.
    • Please also check with your housemates and neighbors in case they may have your package instead.
  • If your package is returned due to providing an incorrect address, you must pay an additional shipping fee to resend your package.